We look after the people staying in your apartment or villa on WhatsApp and iMessage, from planning the trip to checking out. Our team learned the job in international luxury hotels.
For hosts of distinctive homes in Europe and Mexico. Plans start at €80 a month per property.
Your guests get one number to message and a real person who answers. They ask us about restaurants, transfers, a broken air conditioner or where to buy sunscreen, and we sort it out.
You share the contacts of your cleaning, maintenance and operations teams once. After that, we handle the conversation with your guests.
A hotel-style service sets your property apart from the others at the same price. Our team has the knowledge and local contacts to help guests before and during their stay.
We answer your guests' questions and coordinate your teams when something needs fixing. You hear from us only when you need to.
Small problems get solved while the guest is still there, before they turn into a bad review.
Tell us about your property. We work with homes that have character and rent for over €200 a night.
Send us the contacts of your cleaning, maintenance and operations teams, and the details guests usually ask about.
Add our number to your booking messages. Guests write to us on WhatsApp or iMessage.
Recommendations, bookings, requests and small incidents, handled during the hours of your plan.
One monthly price per apartment or villa. Choose the hours your guests need.
| Service | BasicMon to Fri, 9am to 9pm€80/ month | AdvancedEvery day, 9am to 9pm€150/ month | Professional24 hours, every day€250/ month |
|---|---|---|---|
| Transfers and excursions on request | |||
| Local recommendations: food, shopping, nightlife, sights | |||
| Tours and activities booked | |||
| Housekeeping and maintenance requests | – | ||
| Guest questions and complaints handled | – | ||
| Dinner and event reservations | – | – | |
| Special requests arranged | – | – | |
| Choose Basic | Choose Advanced | Choose Professional |
Prices are per property. Managing several? Ask us for a portfolio price.
We take on a limited number of properties so every guest gets the same attention. Yours is a good fit if it has:
When you onboard, you share each reservation with us: guest name, dates and property. We only assist guests with a confirmed booking.
Yes. Every guest at an enrolled property gets our number and can write to us during the hours of your plan.
On WhatsApp and iMessage, from one central number, so guests use the app they already have.
Yes. We introduce ourselves before arrival and offer to help plan the trip.
We work remotely. We call your maintenance, cleaning or operations contact straight away and keep the guest updated until it's fixed.
Spanish and English. Ask us if your guests need another language.
Tell us about your apartment or villa. We'll reply within a day to check it's a good fit and set up your guests.